Hello Survivor,
Thank you for writing to PUBG Support.
It looks like you are seeing a restriction error message on the account.
We understand that this may be a very frustrating experience. However, please understand that a restriction is placed because we have determined that there was a violation of our terms and services.
Please note that even without having any programs specifically for “hacking/cheating” there are other programs or actions that can violate our Rules of Conduct and cause a permanent restriction.
- Software that bypasses the services in the game
- Programs that alter the game in any way (even if it is not for cheating)
- Cheats, macros, etc. for other games and not for PUBG is still a violation of the game’s services
Having purchases, low KPD, short gameplay time, etc. does not exclude any accounts from restrictions.
We can assure you that the account was blocked because there was a violation discovered on the account. We apologize but we cannot provide any specifics on the details of the violation.
We have also implemented a 24 hour investigation period to ensure that there are no false bans. Therefore, we do not accept any requests for rechecking account restrictions. However, we also constantly check our systems for false bans and if found, we correct any issues internally.
We ask for your understanding of this situation.
We will continue our work to make sure that no erroneous restrictions are made and continue creating a fair gaming environment for all BATTLEGROUNDS players.
PLAYERUNKNOWN'S BATTLEGROUNDS
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NOT JUST A GAME, THIS IS BATTLE ROYALE
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