Initial Question: Hello, I have 3 questions for you
1. Why is the new promo with the new lead time that is associated with the first registration through the application listed by the old link
2. Why support requires a link-proof to the old promo, although they knowingly changed the data in the old reference to the new one (the last promo was from 7 to 13 April)
3. Will it not be possible that according to the terms of the last promo (there is nowhere to link to it, since the conditions and time were simply changed in the last promo), we took part on time and will not get anything?
And yes, how much longer to wait? Your employee told me that within 48 hours everything will be completed and 7 days - this is a very deadline. The registration of this account was approximately April 11-12
01:35 AM PDT Pradeep(Amazon): Hello Vlad, my name is Pradeep. I'm here to help you today.
01:35 AM PDT Vlad: nice to meet u Pradeep
01:36 AM PDT Pradeep: Thank you.
01:37 AM PDT Vlad: Ref to a promo that has been changed
https://www.amazon.com/b?node=14730500011&ref_=mm_1_inc_unrec&claim_type=EmailAddress&new_account=1
01:38 AM PDT Pradeep: Thanks fir the link.
Would you mind if I put you on hold for two to three minutes while I check this for you?
01:39 AM PDT Vlad: sure
01:40 AM PDT Pradeep: Thanks for waiting.
A member of our App store specialist will be the person to assist you with this issue. Please stay online while I transfer your chat to our specialist team. It will only take a moment.
01:41 AM PDT Lorin Mary(Amazon): Hi I'm Lorin & Let me connect you to a member of our Retail team.
01:42 AM PDT Kulwinder(Amazon): Hi there Vlad .
01:43 AM PDT Kulwinder: Let me have this checked real quick
01:43 AM PDT Vlad: hi Kulwinder, sure
01:45 AM PDT Kulwinder: I am sorry however are you contacting about the app referral promotion ?
01:46 AM PDT Vlad: no
1 min, i give u link
01:46 AM PDT Kulwinder: I do have a link
You sent it earlier
01:47 AM PDT Kulwinder: However I didn't quite get what change you are contacting about Vlad
01:48 AM PDT Vlad:
Earlier on this link the time was indicated from April 7 to April 13, immediately it was changed
That's why (because of the change in the old link to the new time), I'm worried
01:49 AM PDT Kulwinder: May I please what was the time for ?
01:50 AM PDT Vlad: i register 11 april, today is a 17 april
01:51 AM PDT Vlad:
In support of me they said that you only have to wait for a couple of days, 7 days is the deadline.
01:53 AM PDT Kulwinder: I am not able to see any offers so I am not able to identify what exactly the dates are for Vlad
01:57 AM PDT Vlad: Are you joking?
https://www.amazon.com/b?node=14730500011&ref_=mm_1_inc_unrec&claim_type=EmailAddress&new_account=1
In this link was indicated the time from April 7 to April 13, then the action was completed and a day later the same promotion was launched with the same time from April 14 to April 20
01:59 AM PDT Kulwinder: Was it a $ 5 gift card that you were supposed to receive ?
01:59 AM PDT Vlad:
I registered during the first promo (April 7-13, I registered on April 11)
And now the old link changed the conditions for the following - from April 14 to April 20
I'm worried about the fact that because of this, my participation in the promo may not be counted, for I allegedly registered not during the promo
02:00 AM PDT Vlad: yes
02:01 AM PDT Kulwinder: I will be happy to add a $ 5 promotional certificate on the account. This will work as a discount on the next purchase for item sold and fulfilled by amazon
02:03 AM PDT Vlad: thanks so much, but I'm interested - in automatic mode for my relatives and friends who also registered at this time, bonus $ 5 will be attached?
02:04 AM PDT Kulwinder: I can only do it on your account as an exception Vlad
02:05 AM PDT Kulwinder: I am sorry for the trouble however This will only be on your account
02:06 AM PDT Vlad:
So why this problem happened? Every person from my environment will have to write in support of their own?
02:07 AM PDT Kulwinder: This is not a problem Vlad . The gift card will automatically get added. Its just that the dates have been changed. Your promotion will still be fine
02:10 AM PDT Vlad:
Will it be automatically added after the end of the new promotion (April 20 + 7 days) or after the end of the old one (April 13 + 7 days)?
02:13 AM PDT Kulwinder: As the dates have been changes recently. For all the old entries the gift certificate will be added by 20th which is April 13 + 7 days
If you do not get the card balance by then, we will for sure have a look into this however for now I am sure that it will be added manually
02:14 AM PDT Kulwinder: Sorry not manually but automatically*
02:15 AM PDT Vlad: I understand you, thank you so much for your help.
02:15 AM PDT Kulwinder: It is my pleasure Vlad
Anything else that I may help you with ?
02:16 AM PDT Vlad: No, thanks again, good day to you
02:16 AM PDT Kulwinder: Do take care an have a good one
Bye!
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