Swetha: Hello, my name is Swetha. I'm here to help you today.
Hi Sergey!
Me: Hello, I updated my billing information
Swetha: Yes I see that you have updated the address in your 1-click settings.
Since the billing address is updated right now, I'd request you to check back after sometime.
You will receive an email with the details.
Me: No, you said in our previous chat, that i will get my promo gift after updating billing infomation
So i want my promo gift
Swetha: You will hear back from our promotion team.
I mean it will be added automatically.
Me: How long does it takes?
Swetha: It should take 24-48 hours.
As informed in the previous chat, he promotion is delayed due to the technical error.
Sorry about this.
We have a service request filed for this issue.
Me: really?
I Need to wait another 48 hours, ok Swetha now listen please to me.
Now I'm going to tell everybody on 5-6 forums, which have same problems, that Amazon doesn't doing anything to our problem with promo gifts. Just think about reputation of yout company.
I have screenshots and text copies of all my chat's with Amazon team, so if you want people to know you is really Amazon team and Amazon support team, just say another one more time that I need to wait 48 hours more, today is more then 48 hours.
Swetha: I can see why you feel this way.
My intention is to help you with the right and exact information.
Me: Trust me, I will post this chat's on FB, twitter, forums, people who searching this problem to be solved will see that AMAZON TEAM ARE LIARS!
So, Swetha will you solve my problem?
Swetha: I totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations.
Me: No solutions! Just give me my promo gift!
Swetha: I apologize that we do not have system access to add the promotion manually. If there was an option, I'd have certainly done that for you.
Me: Ok, Supercell listed your company money, it is a fact!
So please, Swetha do something, help me out.
Swetha: I'm so sorry, but we can't offer any additional insight or action on this matter.
I'd request you to allow us some more time.
For your convenience, I will help you with the service request number.
Me: I saw many posts, when people wrote to Amazon, and they gives them their promo, now i understand your way of bussiness!
Swetha: Here is the case #0087701794
Me: And?
Swetha: I offer my sincere apologies for any misunderstandings thus far.
Please wait and check after 24 hours.
Me: 12 hours
Swetha: We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.
I'm sorry I couldn't solve this problem right away, but I will write back soon.
Me: Swetha, say to your leads, that i give them 12 hours to solve my problem. When 12 hours will passed away, you will get a present, like forum posts, fb post, twits, #hashtags.
#AmazonLiars
Swetha: We're sorry for any disappointment or inconvenience this situation may have caused. I’ll be sure to forward your feedback to the appropriate team. They will carefully review your comments.
Me: Ok, bye!
#AmazonLiars